Refund Policy

Last updated: October 2026

1. Eligibility

If your payment has not yet been approved and you no longer wish to proceed, you may request a full refund by contacting support with your payment reference.

2. After Approval

Once a payment has been approved and plan credits have been unlocked on your dashboard, the subscription fee is generally non-refundable, since access to the simulation tool has already been granted.

3. Rejected Payments

If your submitted payment reference cannot be verified and is marked as rejected, no charge is applied on our end for plan access, and you may resubmit a valid reference or request a refund of the amount paid.

4. How to Request a Refund

Send your request via the Contact page or message us directly on Telegram, including your account email and payment reference.

5. Processing Time

Approved refund requests are typically processed within 5-7 business days via the original payment method.